- Scenario
- Uncontrolled intersection, failure to keep a proper lookout. Modifier: speed on approach.
- Duties
- RTR reg 308; NRTA s 59. Negligence test per Kruger v Coetzee.
- Rand position
- Santam recovers R 52 500 of R 75 000 from Discovery.
- Confidence
- 0.82 · two sober witnesses, one dashcam.
Method
How a file moves
No opinion until the account is complete enough to test. People still sign.
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01
Information gathering
Each party answers on their own file. Documents are chased until identification, narrative, evidence, and quantum are on record. AVA drafts the statement. She does not hint at fault.
GateFour pillars on record. Completeness Index ≥ 60.
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02
Credibility
Conflicting versions are read the way a court reads them: credibility, reliability, probabilities. That read can tilt the next stage. It is not a fraud finding.
GateVersions reconciled. Evidence weighted: dashcam, telematics, witness, party.
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03
Apportionment
AVA writes the opinion: a percentage split, the rand position for each insurer, the duties and cases it rests on. Insurers accept, counter, or send it to arbitration.
GateBoth insurers countersign, or the file goes to SAIA arbitration.
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04
Monthly netting
Agreed files between the same two insurers collapse into one net amount. One payment. Every line still traces back to an accident.
GateCut-off last working day, 17:00 SAST. Paid T+3.
Stage three output
The opinion is a document, not a score.
Every percentage carries the duty it rests on, the case that fixes the test, and the rand position it produces for each insurer.
Discovery → Santam R 187 500 net of 5 agreed files
| File | Split | Owes | Rand |
|---|---|---|---|
| RA-2026-0417 | 30 / 70 | Discovery | 52 500 |
| RA-2026-0422 | 50 / 50 | Discovery | 41 000 |
| RA-2026-0431 | 80 / 20 | Santam | (18 000) |
| RA-2026-0440 | 25 / 75 | Discovery | 64 500 |
| RA-2026-0446 | 40 / 60 | Discovery | 47 500 |
Stage four output
One statement per pair of insurers.
Through the month, agreed files accrue by insurer pair. At cut-off the pair nets to a single figure, each line still pointing at its accident, each statement carrying its own audit hash.
Read the API referenceNon-negotiables
What never changes
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No opinion before the gate
AVA does not guess at fault while the account is still being gathered. The stage has to pass first.
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People still sign
Statements are signed by the deponent. Opinions are sent by staff. Agreement is countersigned by insurers.
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Every rand traces back
A net figure is only a sum. Each line of it names a file, a split, and an accident.
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Consent comes first
Every questionnaire opens with the POPIA preamble. Nothing is asked before it is read.
Inside the workspace
AVA assesses. Ratio AI holds the file.
AVA is the assessor you talk to in the workspace. She runs the stage work once the gate on that stage has passed. Staff still open the file, correct a fact, and send the opinion.
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Workspace
Cases, intake, pipeline, and the opinion.
app.ratioai.co.za -
API
Same service, for a system that files or reads a case.
api.ratioai.co.za -
This site
What the product is. The work happens after sign-in.
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